FREQUENTLY ASKED QUESTIONS

WHAT’S THE BEST WAY TO CONTACT YOU?
For any enquiries or further information please contact me on hello@emmabradstreet.co.uk

SHOULD I BOOK IN ADVANCE?
We work on a first-come, first-served basis, and due to a high number of inquiries and bookings, we cannot hold booking slots until a deposit has been made. If you’re sure you’d like to work with us on your wedding stationery, we recommend booking in early to avoid disappointment.

WHAT KIND OF PAPER DO YOU USE?
We can use a variety of different papers for the Bespoke orders which can be discussed during our design consultation. However our semi-custom collection is printed on the highest quality 100% cotton uncoated card stock. If you would like to upgrade to a luxurious heavy weight card (750gsm) we can give you a quote for this or alternatively we can use our standard weight of 350gsm.

DO YOU HAVE ANY SAMPLES?
Yes! We highly recommend you purchase a sample prior to ordering so you can see and feel the quality for yourself. If you choose to make your order with us the cost of the sample will be deducted from your final invoice.

DO YOU OFFER ON-THE-DAY STATIONERY?
Yes! Please get in touch with any special requests big and small.

WHERE ARE YOU LOCATED?
Our little studio is based in South-West London

WHAT IF I NEED MORE/LESS THAN I QUOTED FOR ORIGINALLY?
We understand that numbers can change throughout the wedding planning. We aim to be as accommodating as possible and prior to ordering the paper stock and envelopes for your order we can change the number accordingly. After materials have been paid for, adjustments can still be made but costs for materials will still be incurred. After printing has started, changes can no longer be made.

WHAT’S THE DIFFERENCE BETWEEN CUSTOM AND SEMI-CUSTOM?
Custom Designs are a collaborative process where a stationery suite is designed specifically for you and your day. We are able to fully customise the design with your choice of card stock, colours, envelope colours and finishes such as pocket-folds, belly bands etc. We will have a design consultation to discuss your ideas and the suite will be tailored to you accordingly, this includes layout, font, design and the amount of information included. The Semi-Custom collection is pre-designed and as a result offers a lower investment. You can still customise the ink colour and envelope colour of these designs and add on any extra finishes that you wish. However the layout and fonts will remain the same.

CAN YOU REPLICATE A DESIGN I HAVE SEEN ELSEWHERE?
All design work is completed in house and we will not re-produce another designers work. If you like the style of another designer we always recommend getting in touch with them instead of trying to replicate their style with someone else. A lot of work goes into the designing process and we would hate it if that happened to us. If you would like to design your invitation yourself and would like us to print it, please get in touch as we are always open to collaborations.

WILL MY INVITATIONS COME ASSEMBLED? 
As standard your invitations will come unassembled. If you would like them to be pre-assembled please get in touch for a quote.

PLEASE VISIT OUR TERMS & CONDITIONS FOR ALL INFORMATION REGARDING REFUNDS, CANCELLATIONS, LEAD TIMES ETC.