TERMS & CONDITIONS

IMPORTANT: By submitting a payment or enquiry through www.emmabradstreet.co.uk you are agreeing to these terms and conditions.
If you do not accept these terms, please do not proceed with the submission of your payment.

EMAILS
We endeavour to respond to all enquiries within 48 hours. If you have not heard back from us please bear with us as we will respond to you as soon as we can. As much detailed information that you can include in your enquiries as possible is really helpful.

LEAD TIMES
Lead times for the Semi-Custom Collection is generally 3 to 4 weeks from approval of proofs to printing. These are estimates which allow plenty of time for the process but in busier periods this may vary. Please liase with us prior to ordering for check turnaround times and availability. For Bespoke orders the turnaround times will vary depending on the complexity of the designs. Please get in touch with your requirements and we can give you an accurate idea of timings. If your order is needed quickly, please get in touch and we can arrange a quicker production time for an additional charge.

CANCELLATIONS
Full payment is required prior to any design work taking place. A full refund is only possible before any design work has begun and a 50% refund will be given at any point there after. Refunds will not be available after printing has begun. In the unlikely event that you aren’t satisfied with our product, please contact us immediately, and should the problem be within our control, and the fault of Emma Bradstreet, we will do what we can to rectify it, up to, and including reprinting.

PROOFS
A digital proof of your suite will be sent to you which will include two revisions. Extra charges will apply for more than two revisions. Because of the nature of letterpress unfortunately a physical proof will not be available but please feel free to order a sample pack if you are keen to see the suite in person. Please check the proofs thoroughly for any errors in spelling, grammar or layout as once approval has been made and the photopolymers have been created, any re-prints will be charged in full. Any errors after proof approval has been made are not the responsibility of Emma Bradstreet

COLOUR & FINISH
Although we try our best to give an accurate representation of the ink and envelope colours on our website, each computer monitor is different and as such colours will appear differently. Prior to ordering your chosen suite we recommend purchasing a sample pack with that ink colour to give you a true representation. Due to the organic nature of letterpress, variation can occur in ink colour.

PRIVACY & SECURITY
We treat all details and information you provide us with with absolute care. We never share your personal information with outside parties but would love to stay in touch with you via email with any studio news and updates on exciting new products. If you would prefer not to be contacted please feel free to unsubscribe at any time. Please be aware that all orders we print may be photographer and featured on our website or social media platforms unless specifically requested otherwise by you. All private information will be hidden and no details are shared prior to the event taking place.

For more information please refer to our Privacy Policy on the footer of this website

COPYRIGHTS
All artwork, designs and photographs are the copyright of Emma Bradstreet No artwork created by Emma Bradstreet may be reproduced without prior written permission. We are the owner of the licensee of all intellectual property rights and these works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.

RETURNS
As I am sure you can understand, due to the nature of personalised goods, we are unable to accept returns. If you have any issues with your product, please get in touch and we will do our very best to resolve them. 

MINIMUM ORDERS
Our minimum order is 25 pieces of each item however the smaller the order the higher the price per item. A guide of prices is listed on the website but for numbers between the ranges given please get in touch.

SHIPPING
Shipping to the UK is always on a next day insured service. International shipping usually takes around 4-7 days and is subject to customs fees. Please check your countries customs policies as Emma Bradstreet is not responsible for accounting for or paying these fees